Terms & Conditions

General

Users have the right to access and use the website for personal and non-commercial purposes, as long as they comply with all applicable laws and the terms outlined in this agreement. They are responsible for maintaining the confidentiality of their account information and for any activities that occur under their account. Additionally, users must refrain from engaging in any activities that could harm the website or interfere with other users' enjoyment of the services provided. If users encounter any misuse or suspicious activity, they should report it immediately by contacting customer support through the contact form available on the website. The report should include specific details about the misuse, such as the nature of the violation and any relevant evidence. The website's support team will investigate the issue promptly and take appropriate action to address the situation. 

Failure to adhere to these terms may result in the suspension or termination of your account. Additionally, any violations could lead to legal action or financial penalties. It is crucial that all users and customers understand and comply with these guidelines to ensure a safe and fair experience for everyone involved. You can access the Terms & Conditions by visiting the link provided in the footer of our website. Additionally, they are available during the checkout process and on your account settings page. We encourage all users to review them carefully before using our services. 

Placing an order

It's crucial to review your order before proceeding to checkout to ensure accuracy and avoid any mistakes. Double-check the items, quantities, and shipping information to prevent any issues with your purchase. This simple step can save time and hassle by avoiding the need for returns or exchanges. Once your order is placed, you will typically receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment through the carrier's website. This allows you to stay updated on delivery progress and anticipated arrival times.

Once there, they should look for the option to cancel or modify their order before it has been processed or shipped. It's important to note that cancellation policies vary, so customers should review the store's specific policies regarding time frames and any potential fees associated with order cancellations.

Delivery

Providing clear delivery information is crucial for setting customer expectations and ensuring a smooth shopping experience. It helps build trust with customers by keeping them informed about when they can expect their orders. Additionally, clarity in delivery details can reduce the number of inquiries and complaints related to shipping, improving overall customer satisfaction. Utilizing multiple channels such as email, SMS, and website notifications can effectively keep customers updated throughout the shipping process. Providing real-time tracking links and regular updates on order status can further enhance transparency. Moreover, offering a dedicated customer service line or chat support for shipping inquiries can ensure that any issues are promptly addressed, fostering a positive customer experience.

Parcel tracking is important as it provides customers with real-time updates on the status of their orders, allowing them to anticipate delivery and make necessary arrangements. This transparency helps build trust between the store and its customers, reducing anxiety and improving overall satisfaction. Additionally, tracking can help quickly resolve any issues that may arise during the shipping process.

Returns & refunds

To initiate a return, customers can visit our website and navigate to the 'Returns' section where they will find a return request form. Once the form is submitted, customers will receive an email confirmation with a prepaid return shipping label. After the returned item is received and inspected, we will process the refund or issue store credit within 5-7 business days. If customers have any questions or need assistance during the return process, they can contact our customer support team via email, or phone. Our support team is available Monday through Friday from 9 AM to 6 PM and ready to help with any inquiries. Additionally, our website features a comprehensive FAQ section that addresses common return-related issues.

Items eligible for return must be unused, in their original packaging, and accompanied by the purchase receipt. Returns must be initiated within 30 days of the purchase date. Certain items, such as final sale or personalized products, are exempt from being returned unless they arrive damaged or defective. During the inspection process, our team carefully examines each returned item to ensure it meets the conditions outlined in our returns policy. This includes checking for any signs of wear and tear, damage, or missing components. Only items that pass this inspection will be eligible for a full refund or store credit.